Prior to using Visibility, Phil Selway and his team were losing valuable time trying to get everyone on the same page. What they needed was a system that provided consistency and a superb document repository. This was when Phil decided to approach iToolsOnline.

Southern Cross Healthcare Group is one of New Zealand’s best known and most trusted brands. They offer a broad range of health related services to nearly a quarter of New Zealanders. At any one time, Southern Cross are managing between 25 and 30 projects.

With so many projects running simultaneously, confusion between the 600 staff is the last thing Phil needs. Utilising Visibility means reports, templates and terminologies are consistent right across the board.

“Our business found it hard to get a true picture of projects and what was happening, which meant projects were undertaken in isolation.”

Visibility requires the user to input data in an easy-to-use online format. This removes any inconsistencies to ensure everyone is on the same page.

“One of the best benefits is consistency - in terms of reporting. All status reports distributed contain the same presentation and language.”

Visibility automatically consolidates key project information. A real-time overview tracks the delivery of projects and milestones, enabling Phil to focus his attention on problem areas.

“We now have a single point of truth with a consistent reporting format - readily available information that makes our job easier...we couldn't do without it now.”


Phil Selway is IS Professional Services and Quality Manager of Southern Cross Healthcare
www.southerncross.co.nz