How do I sign up for Project123?
What happens if I outgrow a Special Promotional offer?
Is my data completely secure?
How scalable is Project123?
How do I get access to Project123?
How do I get upgrades to Project123?
What platforms do I need to have in order to run Project123?
Is any training required to learn to use Project123?
Is there training available if I need it?
What involvement is required from my company's IT department?
How quickly can my company be up and running?
What is the job of the Project123 Administrator?
Can my company configure Project123?
Can I get my report information out of Project123?
How can I be sure my data is secure?
How can I be assured my data will be kept private?
Does Project123 ever view or use my data?
What happens when the Project123 database goes down?

Q. How do I sign up for Project123?
A. Most users will sign up online, right on the Project123 Web site. The process is completely safe and secure. Back to top

Q. What happens if I outgrow a Special Promotional offer?
A. If you find that you need more licenses than are available with the Special Promotion, you may upgrade with additional licenses at any time. Just contact your account executive, and we can upgrade you in one business day. Back to top

Q. Is my data completely secure?
A. Yes. Our state-of-the-art security technology ensures that your data is completely safe, which is why our customers, including some of the world's largest companies, have trusted us with their strategic information. For more detailed information, visit the Web page highlighting some of the features of our world-class security. Back to top

Q. How scalable is Project123?
A. Even as Project123’s subscriber base has grown rapidly, we've made adjustments to ensure that our top-quality performance is never compromised. And that goes for your own growth as well. You can rest assured knowing that Project123 has almost limitless scalability and capacity to take on your additional user and data requirements as your company grows. Back to top

Q. How do I get access to Project123?
A. Because Project123 is an on-demand service delivered over the Internet, there is no hardware or software to buy, install, or maintain. Just point your browser — Microsoft Internet Explorer (version 5.5 or higher) — to the login page and enter your username and password. Back to top

Q. How do I get upgrades to Project123?
A. Because Project123 is an on-demand service, any time we release a new version of the application or add a new feature, you will have access to it immediately the next time you log in, free of charge. Back to top

Q. What platforms do I need to have in order to run Project123?
A. Project123 is committed to freeing companies from traditional BDM software and its hidden costs, high failure rates and protracted implementations. All while providing a comprehensive, flexible Strategy Execution solution that meets the needs of businesses of all sizes. As an on-demand service, there is no software or hardware to buy, install, maintain, or upgrade. Project123’s subscription pricing includes everything you need, so unlike other software, you won't be surprised later by hidden people and technology costs that can quickly add up to as much as ten times the original licensing fees. Back to top

Q. Is any training required to learn to use Project123?
A. Project123 is designed to be easy to learn and can be used immediately. Our customers find that using Project123 is similar to using other Web sites - extremely intuitive and user friendly. If you know how to use the Web, you will know how to use Project123. Back to top

Q. Is there training available if I need it?
A. While training is not required, we offer training for users and administrators through online tutorials and online guides, as well as customized one-on-one training over the internet for an additional fee. Back to top

Q. What involvement is required from my company's IT department?
A. Because there is no hardware, software, or network equipment to purchase and the application is accessed through a standard Web browser, your IT department does not need to be involved in implementing or maintaining Project123. Back to top

Q. How quickly can my company be up and running?
A. With Project123, you can be up and running immediately. It typically takes less than 24 hours to set up and customize your Project123 Service. Back to top

Q. What is the job of the Project123 Administrator?
A. The administrator is responsible for setting up your Project123 online application, which means adding users, establishing their roles, configuring pick-lists (drop-down menus), and adding custom fields. This task can frequently be completed in just a few hours, depending on how well established and defined your project is. Back to top

Q. Can my company configure Project123?
A. Your administrator can configure most aspects of Project123 to meet the specific requirements of your project, team and the most discerning sponsor and executive. Back to top

Q. Can I get my report information out of Project123?
A. All reports can be exported to Microsoft Excel and other desktop applications by selecting the report and pressing the ‘CSV’ button. Back to top

Q. How can I be sure my data is secure?
A. Project123’s security infrastructure, policies, and procedures have been extensively tested and evaluated by our customers' IT organizations — and among those are some of the world's most security-conscious businesses. We welcome that scrutiny, because we devote significant resources to maintaining a world-class security infrastructure. Back to top

Q. How can I be assured my data will be kept private?
A. Project123 is committed to keeping your strategy data private and secure. To this end, Project123 has expressly stated how we will handle your private data. For a greater understanding of the legal obligations Project123 adheres to regarding data privacy, please refer to the Project123 Master Subscription Agreement. Back to top

Q. Does Project123 ever view or use my data?
A. No. Project123 will not review, share, distribute, print, or reference any such Data except as provided in the Project123 Master Subscription Agreement, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of the Master Subscription Agreement, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password. Back to top

Q. What happens when the Project123 database goes down?
A. Project123’s uptime numbers and average response times rival those of the best in the business - for both business and consumer sites. We know that your business depends on immediate access to the information you need, and we're devoted to ensuring that it's always available, quickly. Project123 has built redundancy into all its systems in order to minimize any system failures that could be perceived as customer outages. All components of the Project123 system are proactively monitored and managed. Project123 realizes there may occasionally be system outages due to issues beyond our control. Project123 has established numerous escalation procedures to notify the proper personnel in the event of any system outage and remedy any issues as quickly as possible. Back to top